Refund policy
We want you to love your prints. If something isn't right, here's how we handle it.
Returns We accept return requests within 14 days of delivery. To be eligible, items must be unused and in their original packaging. As our prints are made to order, we're unable to accept returns for change of mind on personalised or custom orders.
To start a return, email us at hello@theposterfolk.com with your order number and reason for return. We'll confirm the return address and next steps within 2 business days.
Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.
Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable unless the return is due to our error.
Return Shipping Costs Return shipping is at the customer's expense, except where the return is due to a damaged or incorrect item. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
Non-Returnable Items
- Digital downloads
- Custom or personalised prints
- Items returned after the 14-day window
For any questions, contact us at hello@theposterfolk.com.