Last updated: July 2026
Because all of our prints are made to order, we are unable to accept returns or offer refunds for change of mind or incorrect size selection. We encourage you to review your order carefully before completing your purchase.
Damaged or Faulty Items
We take great pride in the quality of our prints. If your order arrives damaged or faulty, we will make it right. Please contact us within 14 days of receiving your order at theposterfolk@gmail.com with the following:
- Your order number
- A clear photo of the damaged or faulty item
- A brief description of the issue
Once we have reviewed your claim, we will offer a replacement print or a full refund at no additional cost to you.
Return Postage
In the event that a return is required, you will be responsible for the cost of return postage. Please note that return postage costs are based on your nearest print partner location, which may not be in the UK.
Non-Returnable Items
As all products are printed to order, we are unable to accept returns for:
- Change of mind
- Incorrect size or product selected at checkout
- Items returned without prior authorisation
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you have any questions about your order or our refund policy, please get in touch at theposterfolk@gmail.com. We're always happy to help.